Careers
Client Success Manager
WHO WE ARE and WHAT WE DO
Cascade Conversion is a student generation agency for kid's activity spaces (gymnastics, dance, swim, martial arts, etc.) We use cutting edge marketing and advertising techniques to drive new student enrollments for the clients we work with.
Most owners in the kid's activity industry got into their business because they want to work with kids. Unfortunately owners often end up being pulled in too many directions with little room for what they love. We partner with these kid centers to provide a predictable stream of students and let coaches get back to coaching.
Working for Cascade Conversion provides a flexible schedule, opportunity for growth, no commute (remote work!), and a supportive team to work with. The position is part-time with the ability to be full-time for a person with the right skill-sets.
ABOUT THIS POSITION
The Client Success Manager manages the client experience from onboarding to cancellation while maintaining the highest level of client satisfaction and success possible.
Experience managing clients/accounts is a must; experience in advertising or kid's activity centers would be great.
This is a part-time position which may have the ability to expand to full-time for the person with the right skill-sets.
The position is remote so you must have a reliable internet connection, personal computer, and a quiet professional space to work.
CANDIDATE PROFILE AND REQUIREMENTS
- Engage professionally with business owners and managers to build rapport and nurture relationships.
- Create and update processes that provide an efficient and expedient client experience.
- Ensure successful onboarding and launch of all new clients.
- Identify client needs and develop solutions that prevent breaks in service.
- Maintain awareness of client class updates and closures.
- Assist paused clients move toward live campaigns.
- Communicate client needs and plans clearly and effectively to the team.
- Oversee customer appreciation.
- Comfortably employ sales efforts to retain clients after cancellation request.
- Respond in a timely manner as the on-call person for client fires.
- Field customer complaints and rectify service issues.
- You are an adaptable, but genuine, people-person.
- You have a strong work ethic and a “get it done” mentality.
- You manage your calendar efficiently and are available when you say you will be.
- You are tech savvy. You don’t need to be coding an app until 4am, but you need to be able to pick up on the technology we use regularly: Asana, Facebook Business Manager, Active Campaign, Zoom, Loom, Google Suite.
- You believe that every problem has a viable solution, even if it's not obvious in the beginning, and enjoy the process of discovering that solution.
- You are resourceful. If there's something to be learned, you learn it.
- You are organized and able to manage multiple projects at once.
- You are a natural and committed learner with the ability to be independent and self-sufficient.
- You are confident on the phone and in video meetings.
- You have a reliable internet connection, personal computer, and quiet professional space in which to work.
- Bonus Point: You are familiar with the inner workings of kids’ activity centers such as class scheduling, trials, student sign-up, staffing systems, the ebb and flow of the calendar year in particular activities.
TO APPLY FOR THIS POSITION
Step 1. Record a “Loom” screen capture video showing how to view Cascade Conversion reviews on our website www.cascadeconversion.com. Sign off on your video by saying, “Ok that’s all you have to do. I am going to go XXXX.” Replace XXXX with something you like to do. ;) Have the Loom URL ready for when you fill out the application.
Step 2. Go to https://forms.gle/WxbRfMVM9Eo1fJu18 to submit the Loom URL, and your resume.
